At Nutralifeplus, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, we’re here to help!
Returns
- You have 30 days from the date of delivery to request a return.
- Items must be unused, unopened, and in their original packaging to qualify for a return.
- We do not accept returns on perishable goods, supplements, or personal care items for health and safety reasons, unless they are defective or damaged upon arrival.
- To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return.
Refunds
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5-10 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
- If you received a defective or damaged product, we will gladly exchange it for the same item. Contact us within 7 days of receiving your order.
Non-Refundable Items
- Gift cards
- Perishable items (such as supplements, vitamins, or food products)
- Items marked as final sale
Late or Missing Refunds
- If you haven’t received your refund within the expected time, first check your bank account.
- Then, contact your credit card company or bank, as processing times may vary.
- If you still have not received your refund, please email us at [email protected] for assistance.
Contact Us
For any questions regarding our refund policy, reach out to our support team at [email protected].